Best Buy admits what you already knew:
"We're no longer the authority in electronics."
"Not that long ago, Best Buy was the authority in this market; our stores wow-ed consumers," said interim Chief Executive Mike Mikan during a conference call with analysts. "Not anymore. Today’s marketplace is different. From my perspective, it’s a marketplace we weren’t prepared for."
- 10-50% price premiums - when compared with Amazon or Wally World. That's the main killer, right there. There's a recession going on, folks.
- Limited stock - compared with Amazon.
- Sales tax - again, compared with Amazon. There's not a heck of a lot I could buy from Best Buy that I can't wait two days on for my Amazon Prime free shipping to get it here. Even if I have to pay for shipping, that's generally a low, flat rate compared to sales tax, which just keeps going up based solely on price.
- Obnoxious sales staff - I've heard salesteens there tell people "We don't work on commission," which then makes me want to ask them, "Then why do you act like you do?"
- General ass-hattery around price matching - e.g. special SKUs from manufacturers so they can always claim "That's not the same computer" when shown a competitor's ad or web site.